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Terms of Service

Last updated: May 10, 2026  ·  Ascendly AI

Please read these Terms of Service ("Terms") carefully before using the services offered by Ascendly AI ("Company," "we," "us," or "our"). By accessing our website or purchasing any of our services, you agree to be bound by these Terms.

1. Services

Ascendly AI provides AI-powered business solutions including, but not limited to:

  • AI Lead Pursuit Caller — automated outbound calling and lead follow-up
  • AI Inbound Receptionist — automated call answering and routing
  • Website Creation — design and development of business websites
  • Ads & Marketing — paid advertising campaign management on platforms including Google and Meta

The specific deliverables, timelines, and pricing for each service will be outlined in a separate service agreement or proposal provided to you prior to the start of work.

2. 100% Follow-Up Guarantee

Our AI Lead Pursuit Caller service carries a 100% follow-up guarantee, meaning our system will attempt contact with every lead delivered to it according to the follow-up sequence configured for your account. This guarantee applies to the automated follow-up process and does not guarantee conversion, response rates, or specific business outcomes. Results vary based on industry, offer quality, and market conditions.

3. Ads & Marketing Services

Ascendly AI will manage advertising campaigns on your behalf on third-party platforms (Google, Meta, etc.). You acknowledge that:

  • Ad spend is separate from our management fees and is billed directly by the ad platform
  • We do not guarantee specific results, ROAS, lead volume, or revenue outcomes from advertising
  • Campaign performance depends on factors outside our control including market conditions, competition, and platform algorithm changes
  • You grant us necessary access to manage your ad accounts

4. Payment Terms

Payment terms, pricing, and billing schedules will be specified in your individual service agreement. Unless otherwise stated:

  • All fees are due upon invoice or as specified in your agreement
  • Subscription services are billed monthly and auto-renew unless cancelled
  • Refunds are handled on a case-by-case basis at our discretion
  • Chargebacks or disputes may result in immediate service suspension

5. Client Responsibilities

To enable us to deliver our services, you agree to:

  • Provide accurate business information, access credentials, and materials in a timely manner
  • Ensure all contacts provided for calling campaigns have consented to receive calls per applicable laws (TCPA, DNC, etc.)
  • Comply with all applicable federal, state, and local laws regarding telemarketing and electronic communications
  • Review and approve ad creatives, scripts, and website content before launch

6. Intellectual Property

Upon full payment, you own all final deliverables created specifically for you (websites, ad creatives, etc.). Ascendly AI retains ownership of its proprietary systems, AI technology, templates, and methodologies used in delivering services.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement and not to disclose it to third parties without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Ascendly AI's total liability for any claim arising out of or related to these Terms or our services shall not exceed the total fees paid by you in the three (3) months preceding the claim. We are not liable for any indirect, incidental, consequential, or punitive damages.

9. Termination

Either party may terminate services with written notice as specified in the applicable service agreement. Upon termination, you remain responsible for any fees owed for work completed or services rendered prior to the termination date.

10. Governing Law

These Terms are governed by the laws of the United States. Any disputes will be resolved through binding arbitration or in a court of competent jurisdiction.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms. We will notify active clients of material changes.

12. Contact

For questions about these Terms, contact us at: Ascendlyai.growth@gmail.com

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